FAQ

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept American Express, Apple Pay, Diners Club, Discover, Google Pay, JCB, Mastercard, QuadPay and Visa as forms of payment. By the way, our website is SSL encrypted for security purposes.

 

HOW DO I CANCEL OR CHANGE MY ORDER?

Cancellations or changes may be possible. Sometimes orders are sent out before we can process the cancellation or change. Please Contact Us as soon as possible so we will be able to better assist you. However, if you cancel your order but still receive the package, then please go ahead and do one of three things: donate it, recycle it or enjoy it. 

 

WHAT IS YOUR RETURN POLICY?

Please be sure to review the Refund Policy.

 

DO YOU OFFER EXCHANGES?

Yes, we do offer exchanges. So, if for any reason you didn’t get the exact product you expected, please Contact Us.

 

HOW LONG WILL IT BE BEFORE I RECEIVE MY ORDER?

It takes 2-3 weeks to receive your order. Orders are usually shipped in 3-5 business days. Business days may not include weekends and holidays. You should receive an order confirmation email within a few minutes after you've ordered. Then, you should receive a shipping confirmation email within 3-7 business days. If you do not receive an order confirmation email and/or shipping confirmation email after 7 days, please Contact Us immediately.

 

HOW CAN I TRACK MY PACKAGE(S)?

Please track your package(s) via the Track Your Order page. Also, you will receive tracking information for your package(s) via email and/or text messaging.

 

WHAT IF I RECEIVE AN INCORRECT OR DAMAGED ITEM?

First of all, we are so sorry that you received an incorrect or damaged item. Please Contact Us with your first name, last name, email address, order number and description of what went wrong so we can get this resolved for you as quickly as possible. 

 

WHAT IF I HAVE NOT RECEIVED MY ORDER AFTER 3 WEEKS?

We truly apologize that you have not received your order yet. Please Contact Us right away. 

 

MORE QUESTIONS?

Please visit the Contact Us page and we will be sure to answer any additional questions.